WANDER WITH DIMPHO BOOKING TERMS & CONDITIONS
OUR AGREEMENT WITH YOU
We are Wander With Dimpho Pty Ltd and our agreement with you sets out what you are legally entitled to expect from us and your obligations to us. We sell products and services as an agent on behalf of Third Party Service Providers (such as airlines, wholesale companies, accommodation, hotels, tour operators, air, sea and land transportation services and any other providers of travel arrangements, products or services). We will also make available to you the Third Party Service Providers’ terms and conditions and/or website. You should make sure that you understand the Third Party Service Provider terms & conditions which apply to your particular arrangements in addition to these general terms and conditions (Wander With Dimpho Booking Terms & Conditions) and you have no misapprehension about the content, the services and your obligations.
Once you start dealing with us, whether or not you ultimately place any booking with us, you will be deemed to have read, understood and agree to be bound by the Wander With Dimpho Booking Terms and Conditions, and the relevant Third Party Service Providers terms and conditions. To the extent that there is any inconsistency between the Wander With Dimpho Booking Terms and Conditions and the Third Party Service Provider terms and conditions, the Third Party Service Provider terms and conditions will prevail.
YOUR TRAVEL BOOKING
When you make a booking:
(a) you guarantee that you have the authority to accept and do accept for yourself and on behalf of your party the Wander With Dimpho Booking Terms and Conditions, and any terms and conditions imposed by Third Party Service Providers.
(b) it is your responsibility to ensure that all the details on your travel documents are correct and to bring to our attention any errors or discrepancies before 4pm on the same business day or the document will be deemed correct. The names in your travel documents must be exactly the same as they appear in the traveller’s valid passport.
(c) you enter into a legally binding contract to acquire the relevant travel or travel-related products and/or services and advice from Wander With Dimpho and Third Party Service Providers, which contract comprises the Wander With Dimpho Booking Confirmation, your itinerary prepared and provided by Wander With Dimpho, the Wander With Dimpho Booking Terms and Conditions, and the terms and conditions of the relevant Third Party Service Providers.
(d) if you make a booking on behalf of someone, you warrant that you have the authority to accept and do accept on behalf of that person and agree to be bound by the Wander With Dimpho Booking Terms and Conditions and the relevant Third Party Service Providers’ terms and conditions.
Wander With Dimpho’s role is to assist you to plan your travel arrangements, facilitate your bookings, provide general advice, prepare your itinerary, prepare and issue your travel documents, and arrange payment and refunds as applicable. We give and make no warranty or representation regarding the standard of any services or products supplied by Third Party Service Providers, and no person has authority to make any such representation or warranty on behalf of Wander With Dimpho, save to state that all Third Party Service Providers have been carefully selected based on proven track records and service.
If for any reason, any Third Party Service Provider is unable to provide the products or services you purchased through Wander With Dimpho, your remedy lies exclusively against that Third Party Service Provider and not Wander With Dimpho. The Wander With Dimpho Booking Terms and Conditions, together with the relevant terms and conditions of the Third Party Service Provider, apply to any travel products or services you purchased through or that have been provided by us.
DEPOSITS AND PAYMENTS
Wander With Dimpho will advise you of the date that a deposit or full payment is required. All advertised prices are shown as “from prices,” and we reserve the right to alter the prices of any of the products and/or services advertised. You will be advised of the current price of the holiday that you wish to book before your booking is confirmed. Additional deposits or full payments for certain travel arrangements may also be required by Third Party Service Providers. Failure to make payment in full by the due date may result in the forfeiture of any deposit or part payments paid. We do not accept cheques or cash. After full payment, the terms and conditions with your Third Party Service Provider may permit them to increase the cost of your arrangements. We will pass any such increase on to you.
DOCUMENTATION
CANCELLATIONS AND CHANGES
When booking international or domestic trips, we encourage you to book flexible products as far as possible that permit changes or refunds. Your contract with Third Party Service Providers may allow providers to cancel or amend bookings at any time. We will ensure that you are promptly notified of any significant changes but accept no liability for any changes or costs incurred which may result. In addition, should a Third Party Service Provider offer Credit Notes or Travel Vouchers for changes and/or cancellations in place of cash refunds, we will only be able to pass their offer on to you. Wander With Dimpho has no special knowledge of Third Party Service Providers’ individual financial positions and cannot accept liability for any loss or liability incurred by you due to any future financial default of the provider.
If a significant change is required to be made by Wander With Dimpho due to an error in your booking, we will inform you immediately if there is time before your departure. These may include (but are not limited to) the following changes: a change of accommodation, a change of departure airport, a change of third party service provider, or a change in time of your departure or return flight. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us (we will refund any price difference if the alternative has a lower value), or cancelling your booked arrangements and receiving a refund.
This refund will not affect your statutory or other rights. Wander With Dimpho’s liability for effecting the change is limited to the compensation outlined below. We will only make one payment for each full fare-paying adult in the booking. Any children not paying the full adult fare will receive 50% of the listed amount below. If the value of your booking is less than the compensation outlined, we will pay compensation only to the value of the booking. You agree that this is the only compensation payable in connection with such an error.
Period before departure when a significant change is notified — Compensation payable per person
60 days or more prior to departure – R0
0–60 days prior to departure – up to R400
IMPORTANT NOTE – CHANGES AND CANCELLATIONS BEYOND OUR CONTROL
Compensation will not apply if a significant change is made for reasons beyond our control. These include (but are not limited to): force majeure, war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, pandemics, health risks, and changes due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type, congested or closed airports, ports, city, regional or country borders, hurricanes and other actual or potential severe weather conditions, and any other similar event.
If you have booked a flight and we are alerted to a significant schedule change by your airline before you depart from South Africa, we will contact you by email to advise you of this. Please ensure that you have given your contact email address and mobile phone number to **Wander With Dimpho** and that you regularly check for messages before you leave. **Wander With Dimpho** has no control over airline schedule changes and accepts no liability for costs which may arise as a result of such changes.
Should a Third Party Service Provider offer Credit Notes or Travel Vouchers instead of cash refunds for changes or cancellations due to any reason stated above, **Wander With Dimpho** will only be able to pass on those travel credits, and any further remedy lies exclusively against the Third Party Service Provider.
After you have left South Africa, it is your responsibility to check with the airline that any onward or connecting flights (whether local or international) you have confirmed are operating as booked. We strongly recommend that you contact your airline at least 72 hours before the scheduled departure of each flight to do this.
OUR RESPONSIBILITY FOR YOUR ARRANGEMENTS
We have taken all reasonable care to make sure that all the services that make up the arrangements made by Wander With Dimpho are provided by efficient and reputable Third Party Providers. These providers should follow the local and national laws and regulations of the country where they are provided. However, please be aware that overseas safety standards may be lower than in South Africa and that health precautions and regulations regarding the global COVID-19 pandemic may not be exercised as stringently (if at all) by the national or provincial authorities where you intend to travel.
You acknowledge and agree, however, that Wander With Dimpho has no liability for any act, omission, or default, whether negligent or otherwise, of any Third Party Service Provider or authority acting on behalf of a Sovereign State in which you intend to travel, make travel arrangements for, or exercise your travel arrangements.
In circumstances where liability of Wander With Dimpho cannot be excluded, such liability is limited to the value of the purchased travel arrangements.
Wander With Dimpho reserves the right to decline to provide services to any individual, legal entity, group, or party of travellers.
YOUR AGREEMENT WITH US
You also consent to our processing of personal information about you and other members of your party. We and the Third Party Service Providers may disclose your personal information to others where directly connected with facilitating your travel arrangements and bookings and the provision of travel services and products. For example, we may disclose your personal information to airlines, hotels, car rental companies, and other service providers in facilitating your travel arrangements.
“Personal Information” means the term as defined in the **Protection of Personal Information Act, Act 4 of 2013 (POPIA)** and includes “Special Personal Information” as defined in POPIA. The term “processing” is also used as defined in POPIA.
For further information, please refer to our Wander With Dimpho Privacy Policy.
IF YOU CANCEL YOUR BOOKING
If you cancel your booking, the cancellation terms and conditions of the relevant Third Party Service Provider will apply in addition to the Wander With Dimpho cancellation fees outlined on your itinerary, booking confirmation, and/or receipt.
We must receive written notification of your cancellation (and, in some cases, your original ticket or voucher) before any refund can be considered. If you decide to cancel your arrangements before the balance due date, any deposits paid are non-refundable and non-transferable.
Refunds will only be paid once we have received the corresponding funds back from the relevant Third Party Service Providers. If a Third Party Service Provider offers a Credit Note or Travel Voucher in place of a cash refund, this will be passed on to you.
Generally, tickets are non-refundable after departure. If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim your cancellation charges through your insurance provider.